Frequently Asked Questions
What is the Apple Find My app?
The Apple Find My app is a native app on Apple devices. To use the Apple Find My app to locate Smart Tag or Card , the latest version of iOS, iPadOS, or macOS is recommended.
What is the Apple Find My network?
Apple Find My network is a crowdsourced network of hundreds of millions of Apple devices that use secure Bluetooth technology to detect your missing items nearby and report their approximate location back to you, so you can find them. The entire interaction is end-to-end encrypted, anonymous, and is extremely data and battery-efficient.
Is Smart Tag/Card certified by Apple?
Yes, it is certified and works seamlessly with the Find My app and network.
Can I use SmartTrack to track my pet?
Yes,you can.
How secure is the Apple Find My network?
The unique Bluetooth identifiers used to locate a device on the Find My network rotate frequently so users can’t be tracked from place to place and the Apple Find My network uses advanced encryption to ensure that no one else, not even Apple, can view the location of your Smart Tag/Card.
Can someone track me with Smart Tag/Card?
If your iPhone detects that an unknown Smart Tag/Card is traveling with you, it will send you a notification. After a while it will start playing a sound so you will be able to find it. These alerts are only triggered when Smart Tag/Card is not connected to its owner's phone, so your partner's Smart Tag/Card will not trigger a sound you if they are with you.
Does Smart Tag/Card have features like Out of Range Alert?
Yes. In the Find My app, you can turn on the ‘Notify when left behind’ feature and you’ll then receive an alert when your Smart Tag/Card separates from your device.
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